Key Account Manager

Job Description

As a Key Account Manager you will be in charge of building and maintaining the relationship with vyking’s partners by understanding their operations, goals and development strategy and proactively identifying ways to contribute towards these. You will also share your valuable business knowledge, show a hands-on approach and become part of a highly success-driven and simply awesome team.

Experience

• Proven work experience as an Account Manager in the iGaming industry and/or Software Development area

• Proven experience and knowledge of iGaming regulations in different markets

• Demonstrable ability to communicate, present and influence efficiently and effectively at all levels of the organization, including executive and C-level

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Proven success in handling large operators

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communication skills in English and preferably an additional language

Responsibilities

• Increasing and maintaining operators’ satisfaction by ensuring that all requests and needs are met according to their standards.

• Collecting and communicating operators’ requirements and working closely with Product Owners, Project Managers and other stakeholders to ensure a fast and effective delivery.

• Up-selling, negotiating and reviewing new product and service contracts as well as ensuring that products and services are delivered.

• Communicating regularly and building long-term relationships with senior decision makers.

• Attending meetings and visiting operators in-person to discuss potential business growth opportunities and possibilities to improve product delivery and service quality.

• Delivering product-specific trainings to operators included in the portfolio.

• Making use of internal and external admin panels to provide timely assistance to operators’ daily needs.

• Attending and representing the company at international conferences and industry-specific events.

• Identifying short and long term growth opportunities for the operator and presenting the new products and services available to help them achieve such growth.

• Following up on operators’ projections and results.

• Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.

• Developing new business with existing clients and/or identify areas of improvement to exceed sales quotas.

• Preparing reports on account status.

• Identifying and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.

• Assisting with high severity requests or issue escalations as needed.

Other Specifications

• Eager to learn, up-to-date with the industry’s news and trends and able to translate those in specific business and technical requests for internal stakeholders.

• Online iGaming experience and/or basic technical knowledge is expected.

• Experience of working with CRM or Business Intelligence tools is a plus. English language is mandatory, additional language skills are a benefit.